Privacy Policy

At Coretava, we recognize the importance of privacy and are committed to protecting the personal data of our employees, customers, and business partners. To ensure high standards of data protection and handling, we have implemented a privacy program.

Personal Data Processing

Coretava, in the course of its activities, may share personal data of customers and third parties, with prior consent, to improve the products and services we offer. Given the scope of our services, we operate as data processors under the General Data Protection Law (LGPD), while our client companies are the data controllers. All operations involving data collection, storage, analytical studies, behavior pattern development, and API usage are conducted exclusively on behalf of the controllers.

Cookies

Like many websites, Coretava's website uses cookies. These cookies help us determine if you've visited us before and identify areas of interest. We inform users about the type of cookies used and how to disable them, allowing you, as required by law, to refuse cookies when visiting our site.

Data Collected

When requesting, purchasing, or using Coretava products or services, we collect certain personal data, which may include customer information if necessary.

Purpose of Processing Personal Data

We use personal data to provide quality services and deliver the best products to our customers. By providing this data, you consent to the processing described in this Privacy Policy.

Exercising Data Subject Rights

According to Article 18 of the LGPD, data subjects can exercise their rights automatically. The main rights include:

• Right of Access: Request access to personal data and make corrections or additions.

• Right to Erasure: Request data deletion in cases of:

  • No longer necessary data

  • Consent withdrawal

  • Objection to automated processing

  • Unlawful processing

  • Compliance with legal obligations

• Right to Restrict Processing: Request processing limitations in cases of accuracy disputes or if Coretava no longer needs the data for its intended purposes.

• Right to Object: Object to data processing, especially for profiling and marketing communications. Given consents can be withdrawn at any time.

If you have a privacy complaint, you may contact the National Data Protection Authority (ANPD).

Request or Complaint

To exercise these rights, users must submit a Request or Complaint by following the procedure outlined in the privacy statements or by emailing support@coretava.com. The user must provide necessary identification details to facilitate Coretava’s response.

Regulatory Authority

Where required by law or legal process, Coretava may share personal data with regulatory authorities, courts, and government agencies to protect the interests and rights of the company or third parties.