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AI agents for customer conversations

Your AI Pilot. Wherever customers reach you.

Build your Pilot with Tavyo. Teach it your business, test its answers and put it to work answering questions, qualifying leads and helping arrange bookings.

On WhatsApp, your website, Instagram, Messenger and TikTok—with your team ready to step in.

Build my PilotSee it handle an enquiry

Draft and test before connecting a channel. No account needed to start.

Choose a channel preview
AlexWhatsApp · Example enquiry
Your business ad
Your businessYour offer. Their next step.Send a message
  1. Alex

    Hi! Can you fix a leaking kitchen tap?

  2. Milo

    Yes! What’s your postcode, and when suits you?

  3. Alex

    Soho, W1. Friday morning.

  4. Milo

    We cover Soho. Friday at 10am is free. Shall I reserve it?

  5. Alex

    Yes, please.

  6. Milo

    Reserved for Friday at 10am. Our team will confirm your visit.

Visit reservedFriday · 10:00amKitchen tap repair · Soho
AlexWebchat · Example enquiry
Your website
Your businessA visitor has a question.Send a message
  1. Alex

    Hi! Can you fix a leaking kitchen tap?

  2. Milo

    Yes! What’s your postcode, and when suits you?

  3. Alex

    Soho, W1. Friday morning.

  4. Milo

    We cover Soho. Friday at 10am is free. Shall I reserve it?

  5. Alex

    Yes, please.

  6. Milo

    Reserved for Friday at 10am. Our team will confirm your visit.

Visit reservedFriday · 10:00amKitchen tap repair · Soho
AlexInstagram · Example enquiry
Your Instagram profile
Your businessTurn interest into a conversation.Send a message
  1. Alex

    Hi! Can you fix a leaking kitchen tap?

  2. Milo

    Yes! What’s your postcode, and when suits you?

  3. Alex

    Soho, W1. Friday morning.

  4. Milo

    We cover Soho. Friday at 10am is free. Shall I reserve it?

  5. Alex

    Yes, please.

  6. Milo

    Reserved for Friday at 10am. Our team will confirm your visit.

Visit reservedFriday · 10:00amKitchen tap repair · Soho
AlexMessenger · Example enquiry
Your Facebook page
Your businessA customer starts a conversation.Send a message
  1. Alex

    Hi! Can you fix a leaking kitchen tap?

  2. Milo

    Yes! What’s your postcode, and when suits you?

  3. Alex

    Soho, W1. Friday morning.

  4. Milo

    We cover Soho. Friday at 10am is free. Shall I reserve it?

  5. Alex

    Yes, please.

  6. Milo

    Reserved for Friday at 10am. Our team will confirm your visit.

Visit reservedFriday · 10:00amKitchen tap repair · Soho
AlexTikTok · Example enquiry
Your TikTok profile
Your businessKeep the conversation going.Send a message
  1. Alex

    Hi! Can you fix a leaking kitchen tap?

  2. Milo

    Yes! What’s your postcode, and when suits you?

  3. Alex

    Soho, W1. Friday morning.

  4. Milo

    We cover Soho. Friday at 10am is free. Shall I reserve it?

  5. Alex

    Yes, please.

  6. Milo

    Reserved for Friday at 10am. Our team will confirm your visit.

Visit reservedFriday · 10:00amKitchen tap repair · Soho

Your Pilot, across channels

Meet your next customer where they message.

Answer the first question. Gather what matters. Bring your team in at the right moment.

Choose where your Pilot works
MiloYour AI Pilot

WhatsApp · Your next enquiry

Handle enquiries from ads, links and customers messaging your business number.

From the first question to the details your team needs. Milo keeps the conversation moving.

Build my WhatsApp Pilot
  1. Your business ad
  2. A customer asks
  3. Milo qualifies
  4. Your team confirms

Your Pilot, your way

Give your Pilot a job. Make it yours.

A clear job, a name and a familiar face. Tavyo helps you build the working draft.

Choose its companion
Choose a colour

Tavyo builds it with you.Your choices become an editable brief. Confirm its look in the draft; channel profile settings stay separate.

MiloAI Pilot · WhatsApp
Preview

Your next enquiry, handled.

Answer questions, qualify enquiries and collect booking requests.

“I can help with that. What do you need, and when works for you?”
Before going live: what you’ll need

A clear job. A connected channel. Your team ready to follow up.

  • Business information you can stand behind

    Prepare your services, common answers and qualification questions. Decide what the Pilot should do when it doesn’t have an answer.

  • A channel you’re ready to connect

    Have access to your website or business messaging account and the right workspace permissions. Each channel has its own connection requirements.

  • Someone to receive handoffs

    Choose the person, team or queue that receives conversations. Check routing and availability before relying on human follow-up.

Using a number that’s already in the WhatsApp or WhatsApp Business phone app? Tavyo’s current connection flow asks you to free that number first. Its existing chat history does not carry over. Review the preparation steps before making the change. Ask support about your number.

Inside Tavyo

Describe your Pilot. Build it with Tavyo.

Tell Tavyo the job, add what your business knows and try the replies. Your Pilot stays a private draft until you choose to connect it.

Describe the job you want your Pilot to do. I’ll help you build and test it.

Start with a private draft. Try its replies before connecting a channel.

Open Tavyo to build your Pilot

Less repetition. More context.

Answer questions. Qualify leads. Move bookings forward.

Give your Pilot a clear job. It handles the opening questions and gathers the context, so your team can focus on the next step.

Answer with your business knowledge.

Give your Pilot your service information and common answers. It can respond using the business knowledge you provide.

Turn enquiries into useful lead details.

Choose the qualification questions and details to save—such as the service needed, location or timing—so you have context when you pick up the enquiry.

Keep the next step moving.

Help customers arrange a visit with configured appointment availability, or pass the conversation to your team with the details gathered.

Choose the job that matters to your business, then connect the channels your customers use.

You stay in control

Step in when the conversation needs you.

Read the conversation and take over the thread. The Pilot stops handling it while you reply. When appropriate, you can hand it back—or take the Pilot offline to stop its automated handling.

Example

MiloPrivate reply test
Review

A helpful reply, before you go live.

Alex: “Can you fix a leaking tap in Soho?”

“Yes, we cover Soho. What’s your postcode, and when suits you?”
What the reply uses

The services and areas you add to your Pilot’s knowledge.

Test my Pilot
A
AlexWhatsApp · Booking request
Needs your team

Alex needs a booking confirmation.

Kitchen tap repair · Soho, W1
Friday morning requested

MiloPrepared the handoff
Set up my handoffs

Costs, clearly

Know the costs before you connect.

Workspace plans, AI usage and any channel messaging charges are separate. Paid seats are for people working in your business; Pilots are not paid seats.

Review the proposed plans

Published plans are a pricing proposal. AI-credit allowances, top-up quantities and prices, and usage-limit behavior are still being validated. Choosing a proposed plan does not start billing.

WhatsApp delivery charges are separate from workspace and AI usage. Meta’s rates depend on the message category and recipient market; some service replies are free under its current rules.

Check Meta’s WhatsApp pricing

Your questions, answered.

What is a Tavyo AI Pilot?

A Pilot is a customer-facing AI agent you build with Tavyo. Give it business knowledge, instructions and a job—such as answering questions, qualifying enquiries or helping arrange bookings. Connect it to your channels and decide when it should bring in your team.

Which channels can my Pilot work on?

Pilots work across WhatsApp, webchat on your website, Instagram, Messenger and TikTok. Each channel needs its own connection and appropriate permissions. Available actions and messaging rules depend on the channel and your setup.

How do I train my Pilot?

Work with Tavyo to define its role, add your business information and choose the questions it should ask. Test example conversations and refine its knowledge and instructions. Training here means preparing your Pilot for your business; no model-training project is required.

Can I try a Pilot before connecting a channel?

Yes. Create a draft and try sample enquiries in a private sandbox before connecting a channel. You can check answers and qualification questions without sending customer messages. Live replies require the channel connection, Pilot assignment and appropriate permissions.

Can a Pilot arrange appointments?

With appointment availability configured, a Pilot can offer a slot and reserve an accepted time. Your business confirms the visit. Set up the appointment queue, availability and required customer details first. Without booking configured, the Pilot can collect an appointment request for your team.

Can my team take over a conversation?

Yes. With the right permissions, use Take over to pause the Pilot on that thread and reply yourself. The conversation stays available. You can hand it back when appropriate. Set up routing and team availability for handoffs.

What if the Pilot does not know an answer?

Choose how it should handle missing information and when it should ask your team. Test those situations before going live, keep its knowledge current and review conversations as you refine its instructions.

Can I keep my current WhatsApp number?

Review your number before making a change. The current connection flow asks you to free a number already active in the WhatsApp or WhatsApp Business phone app, and previous chat history does not carry over. Contact support to review your setup before changing your number.

What does an AI Pilot cost?

Workspace plans, shared AI usage and any channel delivery charges are separate. Pilots are not paid human seats. Published plans remain a pricing proposal; AI-credit allowances, top-ups and usage-limit behavior are pending validation. Check the plan details and any channel charges before going live.

Can a Pilot send messages at any time?

Each channel has its own messaging rules and permissions. For WhatsApp, customer messages open a 24-hour service window; business-initiated messages outside it require approved templates. Follow-up also depends on supported functionality, customer permission and any delivery charges.