An anonymized customer example · Clinics
Clinic conversations, measured with care.
Coretava’s clinic operating records document WhatsApp conversations and media management. They support a discussion about administrative capacity and measurement, while keeping claims within the observed periods.
Explore this sector’s approach- Conversation episodes
- 15,329
- Customer-initiated episodes
- 6,790
- Median first response
- 12 sec
1–24 July 2026 · Episodes are not unique people. First-response time is not resolution time or a measure of answer quality.
Coretava internal operating records · July–August 2026. Historical operating figures for the periods shown.
The operating context
Enquiries, appointments and attendance are different stages. The example documents administrative conversation activity and media operation; it does not establish more bookings, more attended visits or lower cost per patient.
- 01Campaign
- 02Service enquiry
- 03Confirmed booking
- 04Attended appointment
What happens between an enquiry and a visit?
What the evidence does—and does not—show
These records demonstrate observed activity and response time. They do not establish an increase in sales or a reduction in acquisition cost. There is no pre-Tavyo baseline for an improvement claim. Conversation and media figures cover different periods and must not be divided to calculate cost per conversation.
What we would measure with your team
Start with a documented baseline, a reliable source identifier and a defined enquiry cohort. Track the final commercial outcome separately from intermediate steps, allowing time for the decision cycle. Where feasible, use a controlled comparison before attributing incremental impact to the work.
Measure media cost per attended first appointment and progression of eligible enquiries.